Your rights
- Receive clear and timely information about your health, the services you will receive and the treatments offered, so you can decide whether to accept what your treating physician proposes.
- Have your clinical information kept confidential and secret, without prejudice to access to your medical record with your authorization or by the competent authorities determined by law.
- Be informed about the costs of your care and receive guidance on the administrative steps needed for comprehensive care.
- Be treated with dignity, with respect for your beliefs and customs, your privacy and your opinions, and your freedom of expression.
- Receive humane and safe treatment throughout your illness, with respect for your decision to accept or refuse a treatment.
- Receive a second opinion from a healthcare professional if you have doubts about your treatment or diagnosis.
- Receive services in clean, orderly spaces with adequate physical conditions.
- Know the means and channels to submit your feedback to the institution.
- Have accessible, suitable and signposted spaces according to your disability, to make it easier to move around.
- Know the scope and characteristics of each care option.
Your responsibilities
- Look after your own health according to the recommendations of the healthcare team.
- Treat the healthcare and administrative staff who guide and care for you with respect.
- Follow patient safety measures.
- Provide truthful information about your medical history and any other details the provider's staff request.
- Follow the instructions of your doctor and healthcare team when you have accepted the treatment.
- Take care of the provider's facilities.
- Pay the costs of the services provided.
- Keep your commitments with the institution to attend your scheduled appointment.
Reviews on Google
What our patients say
Real reviews from patients on our Google profile.
Very good service and excellent professionals.
Excellent service, very fast
Clear and direct information, recommended
Excellent. The service. The advice. I recommend it 100%.
Excellent service, they are very attentive, the service is PHENOMENAL ✨❤️
Excellent service 👏🏻
Excellent, good service
The service was excellent, I really liked that they offer virtual assistance, I highly recommend it.
Excellent service, I really appreciated the attention and the appointment scheduling process was very easy. I highly recommend MEDITIC.
Excellent service
Everything's nice, but honestly, it's hard to find good service these days that offers good value for money.
Good service
I brought my lover who was traveling here in Colombia and they took care of him excellently, the spaces are very clean and the staff very friendly. Besides, they were patient with the language since he is from the United States.
The service was very friendly; the professionals treated me with great kindness, the connection was high-quality, clear, and they were very patient.
The service was excellent, I was able to express my concerns and they solved me, highly recommended
The human quality is superb; it doesn't seem like the dehumanizing healthcare staff you find there. You feel right at home.
I had a very positive experience at Meditic IPS. The check-in process was quick and without long lines. The facilities were very clean, and the administrative staff was friendly at all times. During my appointment, the personal attention made all the difference: I felt listened to without rushing, and very relaxed not only because of the atmosphere but also because of the staff's friendliness. It's wonderful to find a place where healthcare is managed with such high quality. Congratulations to the team!
Excellent service, superb attention, very comfortable and spacious facilities, highly recommended.
Excellent service and attention
Excellent service, with professionals who explain every detail clearly and simply, always with patience, empathy, and kindness. Furthermore, the results have been very satisfactory. Highly recommended! 💪🏽
Excellent service, very good attention.
Excellent service, it has made it easier for us to receive better and more timely medical care.
I received excellent service, they gave me great guidance and were always attentive to my questions.
Excellent service. Although they are located in Medellín, I received my virtual internal medicine consultation while in Bogotá. Easy, fast service, without leaving my home. Highly recommended.
Excellent service and highly trained professionals... I am very grateful for the attention provided.
Excellent service! I live in Quibdó and have a 3-year-old. I requested a virtual consultation, and the professional was very kind, patient, and attentive, providing clear and timely guidance and answering our questions with great dedication and professionalism. I felt calm and supported throughout the consultation, confident that my son received high-quality, compassionate care focused on his well-being. Thank you so much for the excellent service and your commitment to children's health! 💙
Excellent service, the human touch and professionalism are evident, highly recommended!
Very friendly staff with a human touch.
Excellent service, I highly recommend them
Patient services
Do you feel any of your rights were not respected?
Send us your feedback: our patient services team will review it.